GRIEVANCE PROCESS


FACT addresses complaints and grievances related to its business of accreditation. It is FACT’s goal to conduct investigations, derive conclusions, and enact remedial steps in a respectful and confidential manner to both the complainant and the subject of the complaint or grievance.

Please note the following prior to submitting a complaint or grievance:

  • FACT will only review complaints and grievances that are specific to the Cellular Therapy Standards; the Cord Blood Standards; and/or the FACT Board of Directors, committee members, inspectors, staff, and/or accreditation process.
  • FACT does not address grievances related to the individual management of a patient unless it directly relates to a standard.
  • FACT does not review any complaints related to unaccredited organizations.
  • For grievances related to the services of a FACT accredited or applied program or bank, the complainant will be instructed to first file a complaint with the program or bank.
  • If a grievance contains material evidence of violation of laws or regulations, FACT will request legal review and consultation from its attorney.


Methods for reporting a complaint or grievance include:

  1. written or electronic correspondence, and/or
  2. verbal correspondence.

If additional information is requested from the complainant, the information must be provided in 30 days or the complaint or grievance will be closed.

To submit a complaint or grievance, submit the Complaint and Grievance Submission Form to:

Heather Conway, CQA (ASQ)
Quality Manager
The Foundation for the Accreditation of Cellular Therapy
986065 Nebraska Medical Center
Omaha, NE 68198-6065
USA
Phone: 402-559-1968
Fax: 402-559-1951
Email: heather.conway@unmc.edu

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Accreditation Success Story

The Héma-Québec Public Cord Blood Bank (CBB) was created in 2004 to meet the needs of Quebecers and to contribute to the international effort towards a high-quality global inventory of cord blood units. Read more